We can explain tools
Which calculator fits a question, what an input means and how to stress-test a rate.
Support · two business days
Ask how a tool works, or get help reading a result
Send a goal, a timeline and the figure that worries you. A member of the team will point you to the right calculator or guide. We do not recommend products.
What support can help with
Keep the message general. Describe the situation, not account numbers. Replies walk you through the tools — we will not pick a fund, lender or product for you.
We can read results
Help interpreting a gap, a FIRE Index or a snowball timetable you already ran.
We can correct copy
Report a wrong figure, a broken formula note or an unclear sentence in a guide.
We cannot pick products
No securities, lenders, insurers or “where should I put this money†answers.
Write to support
The form takes about two minutes. We aim to reply within two business days. Messages about errors in a calculator or guide are prioritised.
- Typical reply
- Two business days
Before you write
These four answers cover the questions we receive most often.